Shipping Charges
Shipping is free for all orders placed through our website.

Shipping Limitations
At this time, we only offer shipping within the United States.

Order Confirmation
Once your order is successfully placed, you will receive a confirmation email.
Order processing will begin once we receive payment confirmation.
If you wish to modify or cancel your order, please contact us via the Contact Us page within 12 hours of placing your order.

Order Cutoff Time
Orders placed after 1:00 PM GMT will be processed the next business day.

Order Handling Time
All orders are processed within 1 business day (Monday to Friday).

Transit Time
Estimated delivery time is 3 business day (Monday to Friday) via free shipping.

Tracking Information
A tracking number will be sent to your email as soon as your order is shipped.
Customers can also track their packages through our website.

Please note: While we strive for prompt delivery, delays due to postal issues or customs inspections may occur and are outside our control. We appreciate your understanding.

Lost or Delayed Shipments
All orders include insured shipping to safeguard against loss.
If your package is delayed, lost in transit, or returned for any reason, we will send a replacement shipment with priority tracking whenever possible.
For further details, please refer to our Refund and Return Policy.

Shipping to P.O. Boxes
Some carriers may not deliver to P.O. Boxes. If your address includes a P.O. Box, please verify the carrier’s policy in advance or contact us for assistance.

Customs Fees and Import Taxes
All prices on our website are listed in USD, and applicable U.S. taxes are covered by us.

However, depending on your location and local laws, you may be responsible for import duties, taxes, or other fees upon delivery. These charges are determined by your local customs office and are the responsibility of the recipient.
SoftViro is not responsible for delays or additional charges due to customs procedures.

Extended Delivery Delays
Although rare, delivery may occasionally take longer than expected. If this occurs, please contact us and we will work to resolve the issue as quickly as possible.

Contact Us

Email: support@softviro.com

Phone: +44 7950 123380

Address: 2 Belmont Terrace, Chiswick, London, W4 5UW, United Kingdom