Returns and Refunds Policy

Last Updated: August 09, 2025

At SoftViro, we want you to be satisfied with your purchase. This policy explains the terms for returning products and receiving a refund.

1. Returns

• We accept returns within 30 days of the delivery date.

• Returned items must be new, unused, and in their original packaging.

• We do not offer exchanges.

• The buyer is responsible for all return shipping costs.

2. How to Return an Item

To initiate a return, please contact our customer service team at support@softviro.com with your order number and reason for return.
Once your return is approved, please send the item to:

SoftViro
2 Belmont Terrace
Chiswick
London
W4 5UW
United Kingdom

3. Refunds

• Refunds will be issued to the original payment method used for the purchase.

• We will process your refund within 7 business days of receiving and inspecting the returned item.

• Shipping costs paid at checkout are non-refundable unless the return is due to our error (e.g., incorrect or faulty item).

4. Non-Returnable Items

We cannot accept returns for:

• Items not in their original condition or that have been used.

• Items returned after the 30-day return window.

5. Contact Us

If you have questions about this policy or need help with a return, please contact us:

Contact Us

Email: support@softviro.com

Phone: +44 7950 123380

Address: 2 Belmont Terrace, Chiswick, London, W4 5UW, United Kingdom